At TitanJewelry.jp, we are committed to ensuring that you are completely satisfied with the jewelry you purchase. If, for any reason, you are not satisfied with your order, we are here to support you. Please review our return policy below for more details.

1. Return Conditions

Items must be returned within 14 days of receipt. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

2. Non-Returnable Items

Customized items, personalized engraved items, or engraved items cannot be returned unless they are defective or damaged upon arrival. Earrings are also non-returnable for hygiene reasons.

3. How to Return an Item

To start a return, please contact our customer service team with your order number and the reason for the return. Once approved, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the item is defective.

4. Refunds

After we receive and inspect the returned item, we will notify you about the status of your refund. If the refund is approved, it will be processed to your original payment method within a few business days.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us first. Exchanges are subject to stock availability and must meet the return conditions.

6. Damaged or Defective Items

If the item is damaged or defective, please contact us immediately with photos and a description of the issue. We will arrange a replacement or refund at no additional cost.